Frequently Asked Questions

  • Our initial session rate is $165
    All subsequent sessions are $150

    Good Faith Estimate Notice

    For clients using one of the insurances below, we accept the contracted rate for that insurance. We check benefits prior to a confirmed appointment as a courtesy. We accept payment via credit/debit card and HSA/FSA accounts. Payment is due at the time of service.

  • Yes! We accept BCBSIL, United Healthcare, Aetna, and Cigna

    For all other insurance companies, we are an out-of-network provider, which means we do not bill insurance directly. However, we can provide monthly superbills (receipts) you can submit to your insurance for possible reimbursement, depending on your plan.

  • Yes! Please send us a message on our Contact Us page or email info@evergracetherapy.org to discuss our options and how we can meet your unique circumstances.

  • Yes! Evergrace Therapy is a telehealth only practice. Our staff are licensed to provide services to anyone residing in the state of Illinois.

    All telehealth appointments occur through the Sessions Health platform. The link to your session can be found in your appointment confirmation e-mail that you receive at time of booking and in the reminder e-mail sent 24 hours prior to your appointment.

  • You can expect that your therapist will take the time to get to know you and focus on establishing a safe and supportive relationship. At your first session, your therapist will complete a clinical assessment to help to identify your primary concerns and develop your treatment plan goals.

  • We understand that life happens. To respect everyone’s time, we ask for at least 24 hours’ notice to cancel or reschedule a session. You can cancel or reschedule directly in the client portal in Sessions Health or you may call or email your therapist (email is their firstname@evergracetherapy.org). Cancellations with less than 24 hours’ notice will incur a late cancellation fee of $75. Cancellation or no-show fees cannot be charged to insurance.